What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

My wife has been a client for years and heaps praise on Lamar. I had to get hearing aids and have gone to Lamar for help. He is a knowledgeable professional and a great person. I know why my wife lauds him. You couldn’t do better.

Jim Duvall, on Google

Very kind. Explains all things related to Hearing exam and treatment. Treatments are all simple and painless. Readily answers questions, never seems rushed. Rooms clean and bright.

Elizabeth Kindschi Sampey, on Google

We are new to the area and we're greeted with a wonderful smile! Mr. Suttles, Jennifer and Patty were awesome and professional. We feel lucky to have found them.

Susan Miller, on Google

My hearing aid wasn’t working properly and I was expecting to leave it with New Sound so it could be repaired by the manufacturer, but they were able to fix it in a manner of minutes at a reasonable cost. This is a very competent hearing aid office.

ALFRED OGAWA, on Google

Great place to visit. Professional, on time and very client focused.....Lamar and Jennifer are a great team. Highly recommend this New Braunfels office!! They are great to.work with!! ...

Tommy Briscoe, on Google

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