What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The visit was awesome! From the receptionist all the way to the doctor very friendly and acknowledges.

Maria Bruns, on Google

Firstly, Is Jennifer the receptionist/office manager. Her voice, pleasant attitude and helpfulness was my first impression and is very important. She gets an A+ rating. Then I met The man who tested my hearing and Karen, rep from Starkey were great. Both knew their jobs perfectly well which gave me...

Dick Baggett, on Google

Received a warm welcome from Jennifer when I walked in. Paperwork all ready and waiting for me. Not much to complete for initial visit. Not much of a wait at all. Lamar was very professional in manner and job knowledge. He explained each step of the process, answered all our...

Eric Patterson, on Google

Newsound Hearing in New Braunfels treated us with great care and concern. Overall, it was a very positive experience.

Stock Twits, on Google

Awesome doctor and state of the art technology. Doc is very personable and very knowledgeable. I'll save his info for sure. Thank you!

Jim S, on Google

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