What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Great visit with no pressure to purchase anything. I will be using them when the time comes.

Brannon Brooke, on Google

Roland Yates, on Google

Great experience! Exceptional job of explaining the nuances of getting the most from my new hearing devices. Lamar made absolutely sure I was comfortable with the setup & operations of the devices. He tested, ask several questions, set, questioned, then reset all to make sure I was having a great...

S Hyatt, on Google

Superb! Wouldn't go anywhere else!

Steve Belcheff, on Google

Thorough, friendly, and explained my options. First time there with VA. Will continue to use as my Community Care folks.

Brian Rutter, on Google

I would highly recommend New Sound Audiology since Lamar is absolutely knowledgeable and highly qualified plus experienced in what he does to include Jennifer his assistant is the Best of Best of providing great customer service to meet the needs of the client always in which Jennifer is well deserving...

A. D. H, on Google

Always professional and helpful service at New Sound.

Tom Williams, on Google

I had a wonderful experience with Lamar and Team. I can’t wait to get my hearing aids!

John Allen, on Google

They are great.

Joe Heatherly, on Google

Great place, very pleasant & professional staff!

Janie Sleeth, on Google

Very professional, courteous and knowledgeable about the business of hearing aids

Thomas C Anderson, on Google

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