Our Staff

Lamar Suttles, HIS

Hearing Instrument Specialist

I began working in the hearing aid industry in 1980, which started as a summertime job during school. In 1982 I took a full time job in the Starkey Laboratory facility in Eden prairie, MN. I worked on the higher end of the hearing aid production products and helped introduce the low-profile hearing aid.

By 1985 I decided to move to the newly opening Starkey Texas facility in Austin, Texas. In 1990 I designed and manufactured what was called the in-ear monitor, mainly used for bands to hear their instruments on stage without floor speakers. I attended countless courses and classes regarding amplification, hearing and hearing aid fitting/programming.

Through the years I held many different positions, including training employees, providers, audiologists, and lab techs coming through the facility. I held the positions of head training associate, head material management, production team leader, production section leader and production manager. I have a total of well over 27 years experience in manufacturing and repairing hearing aids. I have been working with hearing aid providers at open houses and with factory representative in-office specialists for many years.

In 2007 I decided to get my Texas dispensing license. Since 2008, I have been working for NewSound in New Braunfels, Texas helping people hear and change their lives. This is one of the most rewarding jobs I have ever had.

Jennifer Hoak

Regional Administrative Coordinator

I have been in the medical field since graduating in 2014, and entered the hearing aid industry in 2019. I am currently the Patient Service Coordinator and Regional Admin Coordinator, working in the San Marcos and New Braunfels offices with my wonderful providers. It is a blessing to be able to come into work knowing we have the ability to help save hearing lives on a daily basis!

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Customer Reviews

My mother, Ethel Clinite, is always met with a smile when she enters the New Sound office in New Braunfels Tx., for an appointment. Mom always says Jennifer is such a pleasant girl and she truly is! We really appreciate the attention and care both Lamar and Jennifer give to...

Beth Holcomb, on Google

Lamar is quick and efficient. Very happy with my new hearing aids and the continuing care.

Marilyn Reilly, on Google

I had a really good experience at New Sound. I feel good about the testing, and I'm hoping to enjoy my new hearing aids.

Janis Tucker, on Google

Quick, effective service, met expectations in replacing a part on my hearing aids.

Steve Epps, on Google

Very professional. Highly recommend.

Tom Chesney, on Google
Sam Wotipka, on Google

I needed an appointment quickly because of a problem with my aid. They got me in within 4 hours and helped me troubleshoot the issue. A quick cleaning and reset, and I was back in business! Great customer service and wonderful front office connections. 10/10 highly recommend!

Alexis McJilton, on Google

I was able to get in and see Dr. Sally very quickly, and she also was able to diagnose my issue and thoroughly explain my best resolution. Their staff is super sweet and very easy to get a hold of.

Nichole Finto, on Google

Service was great, they went out of there way to help me get a spare charger to get me out of a bind while I was out of town.

Dale Kenney, on Google
bobby laechelin, on Google

Great staff, efficient and quick at all times.

Grace Garcia, on Google

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