Our Staff

Lamar Suttles, HIS

Lamar Suttles, HIS

Hearing Instrument Specialist

I began working in the hearing aid industry in 1980, which started as a summertime job during school. In 1982 I took a full time job in the Starkey Laboratory facility in Eden prairie, MN. I worked on the higher end of the hearing aid production products and helped introduce the low-profile hearing aid.

By 1985 I decided to move to the newly opening Starkey Texas facility in Austin, Texas. In 1990 I designed and manufactured what was called the in-ear monitor, mainly used for bands to hear their instruments on stage without floor speakers. I attended countless courses and classes regarding amplification, hearing and hearing aid fitting/programming.

Through the years I held many different positions, including training employees, providers, audiologists, and lab techs coming through the facility. I held the positions of head training associate, head material management, production team leader, production section leader and production manager. I have a total of well over 27 years experience in manufacturing and repairing hearing aids. I have been working with hearing aid providers at open houses and with factory representative in-office specialists for many years.

In 2007 I decided to get my Texas dispensing license. Since 2008, I have been working for NewSound in New Braunfels, Texas helping people hear and change their lives. This is one of the most rewarding jobs I have ever had.

Jennifer Hoak

Jennifer Hoak

Patient Services Coordinator

I have been in the medical field since graduating in 2014, and entered the hearing aid industry in 2019. I am currently the Patient Service Coordinator and Regional Admin Coordinator, working in the San Marcos and New Braunfels offices with my wonderful providers. It is a blessing to be able to come into work knowing we have the ability to help save hearing lives on a daily basis!

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Customer Reviews

Excellent customer service from the first call to the appointment. The appointment was quick and easy and the employees provided the information I needed to get my new Phantoms.

Mark Garza, on Google

The staff and Doctor at NewSound was extremely professional and informative. I arrived for my appointment and was immediately taken into the consultation room. I felt comfortable throughout the entire procedure.

Daniel Cordes, on Google

The staff were very friendly and professional. The hearing test was done quickly and efficiently. It was a positive experience and I will use them again and would recommend them to a friend.

Bret Williams, on Google

Received a warm welcome from Jennifer when I walked in. Paperwork all ready and waiting for me. Not much to complete for initial visit. Not much of a wait at all. Lamar was very professional in manner and job knowledge. He explained each step of the process, answered all our...

Eric Patterson, on Google

Newsound Hearing in New Braunfels treated us with great care and concern. Overall, it was a very positive experience.

Stock Twits, on Google

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